Yes, if you tell us within 14 days of purchase.

No, but you can transfer to another course, if you wish, minus a £200 admin change. This covers the amount payable by us to the eLearning provider.

No. You can see the units, but it will NOT display any of the animations, so you will not be able to see vital information. Please make sure you’re using a desktop/laptop PC or Mac.

A: Follow these steps:

1) Make sure you are using a laptop/desktop computer. It will not display correctly on phone or tablet.

2) Make sure you are using either the Chrome or Microsoft Edge web browser.

Links to download them are here:

3) Make sure you have the latest version of Adobe Flash player.

Link to download is here:

You will need iTunes on your machine. Once you have this, simply click the ‘Download Podcast’ icon and iTunes will automatically grab it.

Chrome. You may have display issues if you use another browser.

Yes. Most courses have at least 1 Training Day and 1 Assessment Day, but each course varies. See the information under ‘Study Format’ on the individual course page.

9.30am for a 9.30 start unless you’re informed otherwise.

This depends on the course and your capabilities, but these are the average to aim for:
Fitness Instructing Gy/Exercise For Children/Exercise To Music – 5 months
Personal Trainer Certificate – 7 months
FastTrack Personal Trainer – 9 months
Exercise (GP) Referral – 5 months (7, if Full course)

One of our tutors will give you some help and guidance to get you through to the end as smoothly as possible. If you ever need any help on the course or have questions at all, please give us a ring on 0191 516 6088 or email us at and we’ll give you all the help you need.

When you reach your last online theory unit you will be able to book both dates. The dates available will be displayed for you to choose. Remember you’ll have to finish the final unit before you can attend. If you have any trouble booking for any reason, let us know and we’ll do it for you.

Please let us know asap. If you change your mind less than 14 days from the day you are due to attend, then you will be charged a re-booking fee of £80.

We aim to have one Training Day per month.


Are you using a tablet, iPhone or iPad? If you are, you won’t be able to see them as the training platform runs the animation on flash. Please use a desktop/laptop PC or Mac.

Download the latest version of flash for your machine from here: You can also see some help for flash on chrome here:

If you’re still not seeing them, then the problem is local to your machine – ie. you have something on your machine that is preventing them from displaying. Other things to try: Check your pop-up blocker on Chrome (top right of the url bar); close Chrome or clear the chache; close Chrome and turn off your machine, then restart it.


Do I need to bring anything specific to the course when I’m studying the theory part?

Bring a notepad, pens or a laptop – anything you feel comfortable using to make notes. Although you won’t be doing any exercising, for the most part, you may want to wear something comfortable and allows for movement in case you’re asked to do some movement as part of a demonstration with the tutor.

Please come in clothes you would normally wear to the gym and do bring a sweatshirt in case you get cold.

Yes, you will be teaching the exercises, but you will also be a ‘guinea pig’ for your colleagues when it’s their turn to teach.

Yes we provide you with the theory manual on the first day of the course.